:: MicroClinic :: System integration | Security management solutions | Service solutions

MicroClinic Voip-Communicate Smart

	Significant communication cost reduction
	Unified messaging -- voice mail, e-mail, fax
	Personal Assistant features like Find-Me/Follow-Me
	IP voice and video teleconferencing
	Increase sales and support efficiency Increase employee productivity
	Support wireless and mobile workforces

A SMART VoIP Solution that delivers high quality calls reliably.
Network tested selection of VoIP hardware that meet your needs.
Costs that fits your budget.

Feature-Rich, Advanced Business-Class
Communications

For your business to compete, you need to stay connected and stay ahead of the competition.

Yet that legacy voice system you're locked into is holding you back. Break free and communicate better - with Micro Clinic's “Smart”

Micro Clinic and IBM is proud to present “SMART” - Scalable, Manageable, Accessible, Reliable and Trouble-Free communications configured to grow with your business grows.
By bundling Micro Clinic's SMART unified messaging solution together with an IBM X series server, your organization can enjoy a low cost IP-PBX solution that reduces telephony costs, enhances productivity and grows with your company.

Greater productivity has arrived

Micro Clinic VoIP offers an advanced IP based business-class telephony and data communications solution, powered by highly available IBM Servers with Micro Clinic SMART solution that simplifies your voice and data network, reduces telecommunication costs, enhances operational efficiency, increases employee productivity, while reducing maintenance costs.

Microclinic VoiP - Right Solution for Your Business

	Reduce phone bills -- save up to 60% on telephony costs by routing inter-office voice calls
	over data networks.
	Share a single Ethernet network for voice, video and data communications.
	Reduce travel costs- With Micro Clinic Video and voice conferencing capabilities
	Enable operational mobility - empower your travelling workforce with state of the art
	telephony features
	Supports low cost audio and video conferencing

Eliminate Telecom & It Support Issues

	Make moves, adds, and changes instantly- web based .
	Do-it-yourself features Assign new users and changes to features for any employee from any
	Internet connection.
	Users / configurable voicemail, call management capability.
	User selectable auto upgrades - available at Micro Clinic's managed network
	Simplified management - one network, one management IP based
	Plug and Play network tested hardware
	World Class Support for Configuration and Setup

lmprove Employee Productivity

	Unified messaging -- voice mail, e-mail, fax
	Personal Assistant with Find-Me/Follow-Me VoIP voice and video teleconferencing
	Route incoming calls several ways send them to agent groups
	Cascade them from phone to phone using the Group feature.
	Support for wireless and mobile workforces: location free call management features. Mobile
	conferencing features

The Microclinic Dashboard - Configuration & Management

While most of the features of Micro Clinic can be managed from a phone, the Micro Clinic Dashboard provides users and administrators a web based configuration utility, allowing granular control to setup and manage their communication needs. This simple yet powerful tool is accessible over the Internet through a standard Web browser. Incorporating simple but effective wizard, the dashboard provides a simpleautomated “5 minute” setup to bring up most customer PBX solutions.

Feature Highlights

	Call Management Call Transferring / Forwarding /Hold / Park
	Conference calls Supports unlimited callers with toll quality voice
	Supports password accessible conference service with multiple conferences in progress
	Centralized PBX functions - Extend corporate office features to remote offices without
	need for additional PBX servers.
	Night Service with Programmable start and stop times
	Supports night call rules, night time call management
	Music on hold: Supports user provided Music On Hold system.
	Management and Administration Security - Master Password, Administrator and User Passwords
	Reports and Logs Call Time and Elapsed Time, Call Hold time, by user, department or as
	configured by administrator.
	Percentages for calls unanswered vs. answered calls by users and department.
	Voice Mail Active users Average voice mail stay time Number of voice mail messages per user
	Voice Mail Voice Mail boxes - unlimited with save, forward and delete features.
	Unified Messaging: Voice messages delivered as .WAV to e-mail accounts.
	Message waiting notification Voice Mail Alert - Alert a preprogrammed number if a voice mail is
	received.

MicroClinic Support

	Extensive data communication experience with particular emphasis in Voice over IP systems
	and related network issues.. “Best in class” service with prompt response times and support to ensure high availability systems
	Extensive monitoring and optional remote backup solution for highly reliable telephony
	Automatic trouble reports generation and login
	Customer permission based remote troubleshooting over the Internet, to alleviate problems
	without loosing time
	VoiP system hardware and software is from a single provider
	Phone set upgrades or replacements
	Network Upgrades for the latest in toll quality voice (Codecs etc)
	Implementation labor and services through a single vendor

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